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Kabel in Berlin



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Frage von marcos.scriven@gmail.com:


Guten Tag

Sorry for posting in English, but my German is nowhere near good enough
to talk about the technicalities of cable TV. I am hoping that someone
here lives in Germany or even better in Berlin and can speak English.

I would like to get cable TV, HDTV if possible. My landlord says that
TSS is the provider. However, when I go to TSS.de, it redirects
immediately to EWT.de. When I check availability on there, it does not
know the street (;Charitestrasse 4, 10117 Berlin)

I tried calling, but I completely failed to ask in German :-(;

Can anyone here tell me:

1) What is the difference between TSS and EWT? Are they now the same
company?
2) How can I order their service if the website doesn't recognise my
street?
3) Is it possible to get HDTV through TSS/EWT?

Thank you!

Marcos





Antwort von Peter Vogt:

Hi Marcos!
I will try to help you. Sorry for my bad english. It is only in use to order
pizza or beer.

I am afraid, you got trouble.
I think, your landlord has a contract with a company to serv the Berlin
cable program.
Automatically NO other company is aloud to put their service in to your
cable in the house.

That can be the reason; you don't find your street or grounding on the
homepage of available areas.

Become a member at

Berliner Mietergemeinschaft eV

Möckernstraße 92

10 963 Berlin

It costs 45 Euro per year and you have a "LAWPROTCTION" after the first day
of membership. Than you can work with your landlord with an advocate
between.

On the other hand, quit the contract and look for a new let with your
technical support.

Einen schönen Tag noch
Peter Vogt

schrieb im Newsbeitrag
Kabel in Berlin###
> Guten Tag
>
> Sorry for posting in English, but my German is nowhere near good enough
> to talk about the technicalities of cable TV. I am hoping that someone
> here lives in Germany or even better in Berlin and can speak English.
>
> I would like to get cable TV, HDTV if possible. My landlord says that
> TSS is the provider. However, when I go to TSS.de, it redirects
> immediately to EWT.de. When I check availability on there, it does not
> know the street (;Charitestrasse 4, 10117 Berlin)
>
> I tried calling, but I completely failed to ask in German :-(;
>
> Can anyone here tell me:
>
> 1) What is the difference between TSS and EWT? Are they now the same
> company?
> 2) How can I order their service if the website doesn't recognise my
> street?
> 3) Is it possible to get HDTV through TSS/EWT?
>
> Thank you!
>
> Marcos
>





Antwort von Martin Hillebrand:

Hello Marcos.

marcos.scriven@gmail.com schrieb:
> Sorry for posting in English, but my German is nowhere near good enough
> to talk about the technicalities of cable TV. I am hoping that someone
> here lives in Germany or even better in Berlin and can speak English.

No Problem, your're welcome.

> I would like to get cable TV, HDTV if possible.

Hmm, HDTV is a bit a Problem. Currently only a few Decoders are
available to show HDTV via Cable. But independent from your cable
provider, the only broadcasters to send HDTV currently are the Pro7/Sat1
group and Premiere.

I don't know whether Pro7/Sat1 do broadcast HDTV to cable. For Premiere
(;Germanys No.1 Pay-Tv Broadcaster) you'll need an additional Premiere
account to see HDTV, which is not cheap.

Additionally, you'll need "HD-Ready" equipment (;comes with lots of DRM
stuff).

> My landlord says that
> TSS is the provider. However, when I go to TSS.de, it redirects
> immediately to EWT.de.

Have a look at the company information page of EWT. There it lists, that
TSS is a daughter company of EWT. TSS in turn holds 51% of BBCom -
Berlin-Brandenburgische Communicationsgesellschaft.

So you may have a look at http://www.bbcom.de It lists, that they have a
service buero for customers. Probably they may help you.

The homepage lists the service buero at the following address:

bbcom-Servicebüro
within "Internationalen Handelszentrum Berlin"
Friedrichstrasse 95 / 3rd Floor
10117 Berlin-Mitte
Telefon (;030) 2096 1010
Telefax (;030) 2096 1999

The homepage says it's nearby the S- & U- Bahn station Friedrichstrasse.

> When I check availability on there, it does not
> know the street (;Charitestrasse 4, 10117 Berlin)

Maybe you're with the wrong company. Ask BBCom for help. Seems that
they're the people to talk to.

> I tried calling, but I completely failed to ask in German :-(;

And of course they don't speak english ;-)

> Can anyone here tell me:
> 1) What is the difference between TSS and EWT? Are they now the same
> company?

See above: TSS is a 100% sub-company of EWT.

> 2) How can I order their service if the website doesn't recognise my
> street?

Contact BBCom. They may help you.

> 3) Is it possible to get HDTV through TSS/EWT?

BBCom may answer your questions on that.

Regards,
Martin

PS: I think it's no good idea to force your landlord via a laywer to
give you some "proper cable". In turn it's a good idea to join a lodger
community like the "Mietergesellschaft". It's always a good idea to know
what you're rights are. Maybe they can inform you as well about the bit
strange situation in Germany on Cable TV ;-)






Antwort von marcos.scriven@gmail.com:

Well, three days later, and I've at least confirmed that TSS are indeed
the provider.

What is not clear though, even when I asked them, is why my address
wasn't found on their website.

They could also not tell me whether HDTV is, or will be, available.

Any ideas who could tell me!!!

Thanks

Marcos

Martin Hillebrand wrote:
> Hello Marcos.
>
> marcos.scriven@gmail.com schrieb:
> > Sorry for posting in English, but my German is nowhere near good enough
> > to talk about the technicalities of cable TV. I am hoping that someone
> > here lives in Germany or even better in Berlin and can speak English.
>
> No Problem, your're welcome.
>
> > I would like to get cable TV, HDTV if possible.
>
> Hmm, HDTV is a bit a Problem. Currently only a few Decoders are
> available to show HDTV via Cable. But independent from your cable
> provider, the only broadcasters to send HDTV currently are the Pro7/Sat1
> group and Premiere.
>
> I don't know whether Pro7/Sat1 do broadcast HDTV to cable. For Premiere
> (;Germanys No.1 Pay-Tv Broadcaster) you'll need an additional Premiere
> account to see HDTV, which is not cheap.
>
> Additionally, you'll need "HD-Ready" equipment (;comes with lots of DRM
> stuff).
>
> > My landlord says that
> > TSS is the provider. However, when I go to TSS.de, it redirects
> > immediately to EWT.de.
>
> Have a look at the company information page of EWT. There it lists, that
> TSS is a daughter company of EWT. TSS in turn holds 51% of BBCom -
> Berlin-Brandenburgische Communicationsgesellschaft.
>
> So you may have a look at http://www.bbcom.de It lists, that they have a
> service buero for customers. Probably they may help you.
>
> The homepage lists the service buero at the following address:
>
> bbcom-Servicebüro
> within "Internationalen Handelszentrum Berlin"
> Friedrichstrasse 95 / 3rd Floor
> 10117 Berlin-Mitte
> Telefon (;030) 2096 1010
> Telefax (;030) 2096 1999
>
> The homepage says it's nearby the S- & U- Bahn station Friedrichstrasse.
>
> > When I check availability on there, it does not
> > know the street (;Charitestrasse 4, 10117 Berlin)
>
> Maybe you're with the wrong company. Ask BBCom for help. Seems that
> they're the people to talk to.
>
> > I tried calling, but I completely failed to ask in German :-(;
>
> And of course they don't speak english ;-)
>
> > Can anyone here tell me:
> > 1) What is the difference between TSS and EWT? Are they now the same
> > company?
>
> See above: TSS is a 100% sub-company of EWT.
>
> > 2) How can I order their service if the website doesn't recognise my
> > street?
>
> Contact BBCom. They may help you.
>
> > 3) Is it possible to get HDTV through TSS/EWT?
>
> BBCom may answer your questions on that.
>
> Regards,
> Martin
>
> PS: I think it's no good idea to force your landlord via a laywer to
> give you some "proper cable". In turn it's a good idea to join a lodger
> community like the "Mietergesellschaft". It's always a good idea to know
> what you're rights are. Maybe they can inform you as well about the bit
> strange situation in Germany on Cable TV ;-)





Antwort von Martin Hillebrand:

Hello Marcos.

marcos.scriven@gmail.com schrieb:
> Well, three days later, and I've at least confirmed that TSS are indeed
> the provider.

Hm, who confirmed that? Your landlord?
The person who confirmed you, that TSS is your provider should also give
you a phone number or address where you can ask.

> What is not clear though, even when I asked them, is why my address
> wasn't found on their website.

Sometimes, I think, people of some service don't know their web services
at all. You should then directly contact the webmaster ;-) (;I
encountered a guy at the finance office of my town who said that this
"computer and internet thing" is not his interest and he therefore
doesn't know what's on their page...)

> They could also not tell me whether HDTV is, or will be, available.

Who is "they"? Are you sure you talked to the right persons?
What about the service buero I told you?

> Any ideas who could tell me!!!

Seems to me, that you talked to the wrong people.
You should provide a bit more information what you did, i.e. with whom
you talked.

Regards,
Martin.





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