importing/converting .mov in Premiere Pro 2021 FAILED ! Only Audio visible

[juliacasabona91]

Hello everyone,

I have old rushes in .mov that I want to import and work on Premiere Pro 2021 (Mac).
The problem: when I import them, only the audio files are visible, no video/images.
I did a few researches and it might be a codex problem ? Also I downloaded the convertor HandBrake to convert the file in .mp4, but when I import it again in Premiere it still doesn"t work.

I am on a tight deadline for an application to a short film festival...any (quick!) help would be very much appreciated!
Thank you very much for sharing or helping me if you ever encountered a similar situation!
Julia

[dienstag_01]

Hello everyone,

I have old rushes in .mov that I want to import and work on Premiere Pro 2021 (Mac).
The problem: when I import them, only the audio files are visible, no video/images.
I did a few researches and it might be a codex problem ? Also I downloaded the convertor HandBrake to convert the file in .mp4, but when I import it again in Premiere it still doesn"t work.

I am on a tight deadline for an application to a short film festival...any (quick!) help would be very much appreciated!
Thank you very much for sharing or helping me if you ever encountered a similar situation!
Julia

In Handbrake you can choose a Codec. Try h.264.

Better: First you can show with MediaInfo (app) what kind of video do you have.

[pillepalle]

Yes. Sounds like a not supported Codec. I had this in my NLE when a not supported file fomat is imported, like ProRes RAW in Davinci, for example.

Greetings

[Jott]

So you have rushes and don‘t know their properties? Hm.

Throw one of your rushes into MediaInfo - or check in Quicktime - and let us know what you have.

Otherwise, this is just guesswork.

[pillepalle]

Or get a free trial version of Assimilate Scratch and transcode it. It supports every professional file format including exotic RAW Formats.

https://www.assimilateinc.com/download/

Greetings

[Darth Schneider]

She wrote mov…
Is that perhaps the Rec Format ?
That would be strange…
Gruss Boris

[Jott]

mov is just a wrapper and tells us exactly nothing about the codec inside.

„ any (quick!) help would be very much appreciated!“

Help won‘t be quick or will never come by holding back the facts.

[Darth Schneider]

More Information is needed.
I would trie it first with the free Version of Resolve, and/or on the Mac with iMovie.
Gruss Boris

[juliacasabona91]

Hi again,
thank you for taking the time to answering me!
Further informations about the original file (hope they are correct) : Linear PCM, Timecode, MPEG-2 Video
I'm still trying to export it, i never encountered that issue before that's why i'm rather clueless about that case..
I will try right now the suggestions mentioned!
Best, Julia

[juliacasabona91]

Alright it's solved ! Thank you very much !

[Jott]

Good. Would you have mentioned MPEG 2 in the first place, that would have saved you a few hours! :-)